When I first went in the salon, I noticed everyone was so nice and friendly which is a plus! However, I am not happy with my hair! I had a perm like I've had many times in my life, and it did not turn out right! My hair has gone straight in some areas, and not too wavy in others either! I should have had my layers redone, which is what I thought she was going to do, but my hair now is way too heavy! My Mom's hair is not good either,, but much better than mine turned out! At first I was happy when I looked in the mirror, but my hair started to straighten before I left! Very odd! Never had a bad perm before! I told her to take small sections so my hair does not pull the curl down(advice from a previous stylist whom moved away on me :( ) but not sure that is what the girl at His and Hers had done! She cleaned up my layers, but did not re layer it!Oh well, live and learn! I hate to have money wasted is all ! I will be looking ELSEWHERE to have my hair fixed! I'm very surprised that this happened, since she apparently had a lot of experience!