Felt very rushed. I even booked an appointment, came on a quiet night and we were the only people there. What was the hurry... Not a place to go if you are at all sentimental. I waited almost 4 years to get my daughter's hair cut and in the end I got about half an inch of hair about a cm wide in a plastic bag, not even a whole curl. I thought I'd get a whole lock of hair! All her beautiful baby curls gone....I should have did it myself at home... I cried for about 2 hours after I put my daughter to bed. I smiled the whole time we were rushed through like an assembly line. She cried out about 4 times because it hurt when her hair was being combed. For most of the time she couldn't touch the car she sat in cause she had the keep still "so she wouldn't get cut" (that's what was said). She was pushed back into the sink to have her hair washed. Wasn't even told what was going to happen in advance. I just kept saying "you're so brave, isn't this great!" In the end after 4 years of me loving and wanting to not loose her baby curls, I did anyways. By the time I realized what had happened they were vacuumed up and in the garbage. I would have paid $200 to have had it done right. A cheap balloon and sucker and a certificate with her name spelled wrong means nothing to me. I'll never have those pieces of her back again. The parts of her I kissed when she was a sleeping baby on my chest. I will never go there again.