Very warm, welcoming atmosphere, friendly and relaxed. Great, experienced and technically strong hair stylists who know what they're doing. I have really thick stubborn hair that most hairstylists can't deal with and that's not a problem here, thankfully. I also like their product lines too, I use an excellent one for my grey hair that gives me great shine and highlights, another problem if you're going grey, you lose some shine. I have never been disappointed with my cuts and colours/highlights when I still coloured it , and have been a regular, steady client for probably 10 years or so. When you find a good thing, you stick with it! Michele