Terrible blow out and lack luster service. This was my second blow out here, both had miserable results. I normally wouldn't have gone back, but I was in a pinch and figured a different stylist would bring a different result. The shampoo was uncomfortable, as she was scratching my scalp instead at the usual massage motion. I specifically asked for her to be gentle with my hair, but she was still so rough and I lost way more hair than i should have. The end result was sad looking. I asked for a bouncy blow out with smooth curls and got sad looking curls that deflated in 15 mins and the top of my head was messy and not finished looking at all. I had to rush home and fix it myself before attending my event. Truly disappointed that I paid money for that. I would also avoid all other Toronto Blo Blow Dry bar locations as they share staff and none seem to be properly trained.