So many people are loyal to this place. I was too, until recently. I got a trim and the lady, as uncharacteristic as it was, trimmed way too much! She shortened my hair by about 4 inches at least, but probably more. I took pictures to show Harlet, so that she could see the before and after of the trim. The pictures were dated and the difference was clear! While she apologized about the length, she claimed she didn't believe her girl was responsible because she trains them a certain way. Such a cop out! You greatly impacted me in the most negative way and I didn't even get a real apology or any real acknowledgement! Harlet gave me $10 dollars back for the trim. I believe it was only because I told her I was going to dispute the charge with my credit card company, which I am still doing! This was a sad, traumatic, event for me. I'm sure they made their money back, but I'm still missing my hair! I will NEVER recommend them, or go back there again. It wasn't just the trim. It was the treatment afterward. I can't believe how I was dismissed, like I was a liar or like I was exaggerating. Even with pictures in hand! They were protecting their own interest. Meanwhile, my hair is somewhere on their floor and in their garbage cans.