I write this review with a heavy heart. I went to this salon to get my hair permanently straightened, which I do twice a year. The stylist did an excellent job, and she seems like a very nice person. I would definitely recommend straightening here and I have had straightening in dozens of places around the world. Unfortunately, when asked if I wanted a trim to get rid of damaged ends, I said yes, and the man who also works here came over to cut my hair. He asked no questions and started right in, towards the back where I couldn't see what was happening. The haircut was no trim, and is literally the worst haircut of my life. I came home and cried for two hours straight. I had long shoulder length hair, all one length with a couple of soft face-framing layers. My hair is now completely hacked to bits, with up to 6 inches cut off in some parts and no strand untouched. The short length of the "layers", number of "layers" and disconnect between the "layers" is astounding. At the time was hard to tell what was happening b/c my hair was wet, but at certain point my anxiety grew and I understood something terrible was going on and asked him to stop. I can't imagine if I hadn't. Rather than live with this (basically, a choppy layered hair helmet verging on a mullet that makes me cry when I look in the mirror and embarrassed to be seen by others), I am spending hundreds of dollars to get hair extensions put in - there is no way to fix this with another haircut. I am truly sorry to write this review b/c the straightening was very good, and I'm sure they are very nice people. But I do want to warn anyone who gets a haircut here to be very specific about what they want and pay very close attention too what is going on during the cut.