I called to set up a facial, haircut, and eyebrow appointment in the weeks leading up to out engagement photo shoot. I had planned it out so that I could go directly from the salon, with my freshly cut and styled hair, to the photo shoot. My eyebrows turned out great (thank you, Mandi!) but I was very disappointed that the salon waited to call me until one hour before my haircut was scheduled to let me know that my appointment was cancelled. I then had to scramble (while at work) to find anyone who would take me so last minute. Luckily, Salon Ivy is better versed in customer service and fit me in right away. **I would have given The Skin Bar a much lower rating if it weren't for my excellent experience with Mandi.** She deserves a full 5-star review for going above and beyond, making sure I was comfortable and felt good about the brow plan every step of the way. Like many people who wish to have beautiful bold brows these days, I'm trying to grow them in and am very protective/wary of people who don't listen to what you want and end up severely over-waxing your brows. Mandi listens! She gets it and I am very grateful for her... but unfortunately I can't say the same for the rest of the salon.