Supercuts

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3.5 Google Review

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2037 E Camelback Rd, Phoenix, Arizona, 85016, United States

(602) 955-1760 www.supercuts.com/locations/az/phoenix/town-country-center-haircuts-9111.html

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Google Reviews

Pamela Pennington

Jan 7, 2018

I've been coming to this location for over a year and today was the last time I will ever go. When I checked in, I was told that the wait would be 25 minutes. If I had been told up front it would be over an hour, I would have left and done this another time. But 25 minutes I could handle. So I waited. At around 50 minutes I got up and said the wait was too long so I was going to leave. The purple hair lady told me I was next in line. So, I waited another 10 minutes and was finally seen. I decided by then not to get the full Supercut III like I planned but to just get a normal cut. The lady said that they were sorry for the wait but that those people who check in online are allowed to cut in front of people waiting in the lobby. Walk ins aren't put in the same queue, either. So that's why I had to wait so long. So I asked for about an inch to be taken off and the lady gave me a very slight 1/4 inch trim. By then I was so done, I lied and said it was fine and left, without leaving a tip. So I was penalized for being a walk-in, and laughed at by both of them for complaining about the wait. I don't need to go to Supercuts, I can afford better. I go there out of convenience. Today, they just illustrated the fact that it is not convenient, unless you go online and put yourself on their list, which I never had to do before, and I think is unfair for walk-ins to be bumped behind those. However someone checks in they should be all put in the same queue. I guess it's time to graduate from Supercuts and go someplace real.

Debbie Kendrick

Jan 31, 2018

Walked in; never been here. Kristina talked with me about what I needed. She was patient & listened. Got cut & color. Turned out beautiful!! Thank you Kristina; highly recommend her and this location!!

Mr. Williams

Dec 26, 2017

They always chop off all of my hair, even when I tell him do not touch my bangs or the top of my hair... just around my neck and ears. Stll they cut it all off. I'm sure they're all nice people and work hard every day but if your gotta ask us how we want our hair cut and then don't cut it that way ....Well we're gonna write a bad review. This is about the 4th time they've done this to me, and I haven't written review until now because it's hair.....it grows back. I get it, but they have a pattern of not listening to their customers.

Jonathan Ross

Oct 23, 2017

I came into SuperCuts late yesterday with my wife to get my hair fixed...I had it cut elsewhere earlier and I wasn't happy. SuperCuts fixed all of that and then some. Travis was really friendly and knowledgeable, and he gave me the best haircut I have ever received. You have gained a lifelong customer!