HORRIBLE HORRIBLE HORRIBLE EXPERIENCE!!!!!!!!!! I went in --with long curly beautiful hair-- for a TRIM and a thin.....I came out with my hair literally butchered!!!!! It is now to my freaking shoulders....and it wasn't even even. When I went to another place to have them try to fix it, they were possibly even more shocked then I was! They kept apologizing (as if they had done it to me) and telling me they don't even know how someone could be okay with themselves after doing this to me. They fixed my hair as well as they could-which of course included taking even more length....but they did what they had to do to correct what this place did TO my hair. Absolutely horrible experience.