I've come to this salon for years, for cultural reasons and preference I keep my hair fairly long. I only trust one or two of the hairstylists there with respecting that. The salon policy is walk in only unless you are getting hair colored. If the stylist you prefer is booked they pressure you to go with one of the available stylists. It's an inconvenient policy. Not all the stylists know how to work with long hair. Mine was at my hips and I went it just to trim the long layers I had. A random stylist did an initial hug chop, got rid of the V shape I've been creating for years, and just thinned out hair along the line on my old layers instead of going through and trimming each layer. There are some great stylists there. I'll never go back though, too many bad experiences with the random stylists you get pushed off to.