MasterCuts

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2.8 Google Review

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2700 Colorado Blvd #113, Los Angeles, California, 90041, United States

(323) 257-1105 www.mastercuts.com/locations/ca/los-angeles/mastercuts-eagle-rock-haircuts-550.html

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Google Reviews

Lu B

Jan 28, 2018

The one star is for Cynthia, not for anyone else. We called to schedule a haircut and Cynthia answered the phone. We asked for a specific hair stylist and she told us the next available appointment. When we arrived at the scheduled time, she told us the appointment was actually 30 minutes earlier so we were late and missed it. She then said the next available appointment will be an hour later. She also insisted that she gave us the correct time over the phone. She may know how to cut hair but she is a liar, she may have been doing more than one thing at the same time and didn’t realize she gave the wrong time. It is not good customer service to insist you are correct and the customer is wrong. I was also not doing anything at the time of the phone conversation and was focused so I am absolutely positive of what I heard. Cynthia is a liar and needs training in customer service skills. She is wasting her customer’s valuable time when she makes mistakes like that. Everyone’s time is valuable 😊

Rossmery Ramos

Jan 3, 2018

Cynthia knew exactly what she was doing. I loved my haircut and blow dry. The reason for 4 stars is because she kept multitasking while attending me. I would’ve liked a more 1:1 experience but do understand they we’re short handed. I would definitely recommend it to a family or friend.

Sergio Corrente Baccellieri

Sep 6, 2016

Dreadful, the lady did not know how to listen. Did exactly the opposite of what I asked her. And when i tried to explain to her again what I wanted she said "thats not how this hairstyle goes". Ok so I guess she knows more than me what style i want... Never coming back