I went in with a friend to have my hair done at this shop and observed an elderly woman being what I can only describe as being verbally assalted by a middle aged man. I was astonished to later find out that this man was an owner of the shop. I would never want to be treated in this manner no matter what the circumstances, especially in the eye of public where you plan on continuing your business . I feel for that poor woman who was clearly shook by her experience, not to mention she was barely able to walk.