I visited this salon several weeks ago for a sew-in with minimal leave out. My appointment was scheduled for 9:00 AM, yet, I was not seen until 10:30 AM. After my hair was washed, deep conditioned, blow dried and assessed by Tonya; her assistant began to braid my hair for my install. However, she would stop every few braids to text someone. I found this to be very rude and blatantly disrespectful to the customer that is paying for a service.
I also felt that there was a lack of preparation for my appointment. In fact, I scheduled this appointment a month in half in advance and purchased the hair over the phone a week prior, yet on the day of the appointment the hair was not prepped i.e. washed or conditioned.
This was absolutely the worst salon experience I’ve had in a long time. I was very disappointed by lack of proper salon decorum, customer service, and professionalism.