My husband and I just moved into this area and I was happy to see a spa close to our new home and I was excited to try Aveda. I tend to enjoy going to spas on a regular basis getting treatments done monthly. I was hoping this spa would be perfect for me but it has fallen short in many areas and I will not be returning. The first thing I had done was my haircut and colored. The stylist was on a whole different page than I was and cut my hair way to short, so short that when I got home my husband was so upset. Also, 6 days after getting it colored the color is already fading at the roots and I purchased and used all the products she recommended. I also had a massage, a facial, gel manicure and pedicure. The massage and nails were perfect, the facial not so much. She barely looked at my skin and just kept putting product on my face and taking it off. I know what a facial is, I've had plenty, and that was not a facial. Lastly, the package series that they are advertising for this month, 2 massages or facials for $100, don't be fooled as it is misleasing. When I purchased the package the girl informed me it was for ANY massage other than hot stones. Now, when I tried using the series, they retracted her statement and I ended up paying extra. At check out, the girl said we did not know until today that they were only for Swedish massages and we are going to honor what we were selling before. Yet, looking at my receipt I was still charged extra. I still have one package of 2 massages that I wont be using as they are refusing to honor anything other than Swedish massage. The series becomes usless to me since I'm pregnant and I should not have to pay extra for a massage. I spoke to the manager and she did nothing to help me today so I cancelled all furture appointments. To me it's not about money, it's all about quality of service and being true to what you are selling. It's a matter of principle that I will take my business else where.
Update: I'm very please and thankful that the general manger contacted me. After having her truly listen to my entire story, she offered to make it right. Therefore, I've decide to give Veda another chance. I hope this time going back will be a different experience.