I have been going to Hugo's for as long as I can remember and it is doubtful that I will ever change salons. I dont think I've ever left unhappy and the staff is extremely knowledgeable about their craft. The stylist I went to for years took a different job and moved to LA and I have since been seeing Mimi. She is an all-star! She has worked closely with me to create the look I imagine in my head and the finished product always turns out better than what I had pictured.
The only downside I have experienced is that some of the newer employees that I believe are in training just don't seem to know what they're doing. I get that they're learning but still. One (I can't remember her name) ignored my requests when it came to water temperature and blow dry styling. Otherwise, I love Hugo's.