I've been going to Smitten for years now (since before they changed locations, however long ago that was), and I can't imagine going anywhere else. I'm a perfectionist with my hair, and Melanie has always delivered. Not only have my results been fantastic, but the in-salon experience has been great as well. Melanie is very pleasant to talk to, but also understands if you need to zone out or do work on your laptop while she sets your foils. And the women who shampoo your hair are wonderful too; they don't just wash your hair; they give you a scalp massage, and then wrap your hair in a hot towel while the conditioner sets. Smitten also has a beautifully decorated and immaculately clean facility.
Because I found the holy grail of stylists and salons, I was a little nervous when Melanie was on maternity leave a couple of years ago, and then recently when she cut back on her hours. I was switched to another stylist, Michael. But let me tell you, Michael is fantastic as well, and I fully trust him with my hair. This speaks to the overall quality of the salon; everyone who works there does superlative work. I highly recommend them.