My granddaughter went in yesterday to FS pearlridge. ..she showed a pic of the ombre coloring she wanted...they made her sign a waiver disclaimer(I have never signed a coloring waiver) what's up w/ that...then her stylist didn't speak or understand English well...then the cashier chgd. her twice??!! and my g/ daughter told them "this is not what I wanted AT ALL" it didn't look like the photo...it looked like a REALLY BAD HER JOB GIVEN AT HOME AND KNEW NOTHING ABOUT COLORS..where were the supervisors or manager??!! a person walking out of your salon w/orange hair that was brazzy and dead looking(the ombre should've been platinum! !!) . She went in w/ virgin hair that hadn't been colored over a year!
I'm upset cuz I had to pay more money to have it fixed by another salon...he did his best at correcting and she was happy with the look but he couldn't give her the platinum cuz her HAIR WAS DAMAGED by the stylist from Fantastic Sam's Pearlridge! What can be done by your franchise? No she'll not have any servicing done by your salon! I go to Fantastic Sam's Waipio, I'm satisfied w/services. I'll be sending a copy of her experience to corporate office in Beverly, Ma. about her visit to your salon if a reasonable resolution is not reached. MAHALO, AN UPSET GRANDMA