The first time I came here, Ashley cut my hair and she did a great job, so I scheduled for her to color my hair a few days later. Again, she also did a great job on my color. She did so well, that a few months later I called to schedule another appointment with her for cut and color. Now here is my problem. I understand you take appointments AND walk-ins. Well, I scheduled a time because a cut and color can be a 3-4 hour process. I expect that scheduled time to be honored, and people who walk in, can wait. Upon my arrival, I was told two people were before me. I was cool about it at first, until I realized I had been waiting 45 minutes and she was still on the first of the two before me! So I walked out. I thought maybe i would get a call at the end of the day with an apology, but they truly are too busy to care. I am highly disappointed and will never go back. If you're looking for a place to walk in and get a haircut, this might be a place for you. But do not take the time to schedule an appointment, because it doesn't matter. Walk-ins come first. I like to use my time giving GOOD reviews, but I felt this was important to share. DON'T SET APPOINTMENTS HERE! Waste of time.