Communication skills in hair styling is essential. Hair stylist insisted that to make hair shiny with semi -permanent color requires me the extra purchase if glossing. I told her in 10 years I never had to purchase glossing for the results. With 3 years of experience she insisted that everyone who had EVER colored my hair was inexperienced (unlike) her. Argue. Argue. Argue. Got her manager Lindsay who told me that I was getting free services for years. She wouldn’t listen. I didn’t yell or curse but disputing costs offended them, Walked in somewhere else and purchased semi perm color and got the results I always did. No cost for glossing . Manager needs training on listening and customer recovery. It was simply miscommunication.