Mario Tricoci

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3.5 Google Review

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Skokie, Illinois, 60077, United States

(847) 202-1900 www.tricoci.com/locations/old-orchard

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Google Reviews

Suzanne Meyering

Sep 18, 2018

Easy phone reservation system. Fast and cordial front desk staff. Experienced stylists and nail technicians understand my preferences and do a beautiful job, especially for special occasions.

Robyn Ackerman

Sep 12, 2018

I just left and am extremely disappointed in the awful customer service I experienced there. I called this morning to make a haircut appointment for two of my daughters. The gentleman on the phone confirmed the times, location and barbers with me on the phone. When we arrived at our appointment time the lady behind the desk could not find our reservation. When she asked if I made it over the phone with the reservation number and I said yes, she responded "oh, well they always forget to put the reservations through". Then after asking me for my phone number, she confirmed she found the reservations and sent me and my 2 daughters upstairs to wait. After waiting for 15 minutes, she came up to inform us that our appointments were actually at a different location. I requested to speak to the manager who had absolutely no remorse or customer service training. She told me next time I should call them directly so the reservation line can't screw it up. I told her how inconvenient this was to us, how I have been a customer for over 10 years and her response was simply "there's nothing I can do", better luck next time. No " I'm sorry, we screwed up and can offer you x percent off your next visit with us", no "let me book you for another day and I will personally make sure this does not happen again"... just a "better luck next time". I understand mistakes can happen, it's the complete lack of accountability and lack of any attempt to make it right that is what will make you lose your valued customers. Follow Up: I did receive a call from the corporate customer service and she was extremely apologetic. She explained that the way the situation was handled was not the Mario way, and they are on top of it. Because of her, I changed my stars from a 1 to a 3. She was so nice and she her approach truly made a difference

Connie Belesiotis

Oct 26, 2018

Professional service , spa is a wonderful place and have thought of all the details and amenities to offer

Ginny Jorr

Jun 3, 2018

I have had three deeply disappointing experiences at this salon. After the first, a simple cut/color that resulted in botched highlights, my complaint was met with a shrug. I chalked it up to poor customer service and a styling fluke. The second time, I was made to wait an additional 40 MINUTES for my appointment (which was booked well in advance) because my stylist was socializing with another client, and then made so late for my color appointment, I had to leave. I then returned a third (and FINAL) time to discuss my hair treatment clearly and thoroughly, referencing the issues that I had previously had with their treatments— and was given another shoddy set of asymmetrical, crappy highlights. My stylist insisted that it was the lighting (in the salon), but I looked ridiculous everywhere I went afterwards. Do not waste your money, nor your time trying to make yourself heard. Don’t expect to be pampered, let alone given what you paid for. After three conversations with employees at Tricoci, I emailed management and was completely ignored. Tacky and ridiculous.