I came in a nervous wreck, terrified of cutting both of my daughters' super long hair (knowing a good majority of it was unreparable)... then I met the manager Camille, who assured me she would take care of my babies and wouldn't do anything drastic, as others had before.... she took her time making us all feel comfortable, even though many were waiting, she absolutely did not rush with my girls. At one point I asked if she could make the layers a few inches shorter and she was so kind and said yes ma'am, I just don't want to take off too much and reminded me that we can't undo it if we cut too short, so she worked gradually. I didn't realize that a shampoo was included with the $12 haircuts, but I'll tell you what, my daughters felt like princesses (they'd never been in a salon). She even put them under the heated chairs to dry their hair per their request to feel fancy which made their night as they giggled and grabbed magazines crossing their legs like ladies, taking their time for photo ops. I highly recommend this fantastic Sam's location and Miss Camille as well. We couldn't be happier with the final results.