Petal Salon•Spa•Apothecary

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3.7 Google Review

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8540 Siegen Ln #Suite B, Baton Rouge, Louisiana, 70810, United States

(225) 333-9745 www.petalsalon.com

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Google Reviews

O. Scho

Feb 23, 2018

Booked at facial and was told 6:30. So I show up 20 mins early and the salon is dark. I wait till 6:25 and then call the given numbers and no one answers. I continue to wait till 6:45 then figure that no one is showing up. Try to contact them the following day and still do not get a hold of anyone. Don’t waste your time or money on this place. I’m in the same industry and this is so unprofessional . I get emergency’s happen but a call or some form of contact is nice.

Crystal Ahrens

Dec 21, 2017

Do NOT give your business to this place. They have NO understanding in customer service for what takes place in THEIR store. Go elsewhere, they are overpriced with by far the WORST salon customer service I have EVER experienced. I purchased a Groupon for a Botanical Mani-Pedi at Petal and was so looking forward to a relaxing botanical experience when I made my appointment. Unfortunately that was far from what was experienced. I was told it would take 2 hours, so I went in with 2 hours of pampering in mind. There is no massage chair to start, no big deal but kinda standard these days. The lady doing my service was very nice and ran my water, asked if I would like it warmer and when I said yes unfortunately the hot water ran out and my water turned to cold (lukewarm at best) for the entire pedicure portion. The water wasn’t even hot enough to do my hot stone massage until AFTER my manicure. Nothing botanical about the pedicure… just water. Foot and leg scrub/massage was lackluster as well, not to mention they don’t even use purchased toe separators to paint your toenails, just pieces of cotton. Manicure: No hand or arm massage just clip, file and paint. Once again nothing botanical about it. Unfortunately, there was something in/on the chair that my skin had a severe reaction too. I mentioned during the manicure something was burning my leg and I left with a serious chemical burn (that was told to the person giving the service before I left). It was not necessarily any ones fault per say but it did happen. The customer service from that point forward was HORRENDOUS. All I asked for was a refund for my purchase. They would not return my calls after they asked to see pictures of the burn. I called multiple times with no answer and a full voicemail. They offer email as communication as well, that did not work. Don’t even think about just stopping by because they are custom appointment only. Once I called from my office phone (a number they did not have) someone answered and yet again terrible service. The manager was told by the owner not to talk to me and therefore they had been screening my calls. I did not ask for outrageous amounts of money, nor did I ever place direct blame, however I was treated with complete disrespect and no understanding or compassion for the incident that took place. They never gave me a refund. Only due to my working with Groupon did I ever actually get my money back.

Foxtrap Games

Jan 5, 2018

If I could give ZERO stars I would!! I scheduled mani-pedi's twice and both times I drove over 40 min to get there and no one was there! How are you closed on a FRIDAY?? Of course the "mailbox was full" too when I called to find out what was going on, again! 😡

Carolyn Nolan

Oct 12, 2017

Love love this place.....stylist took me from blonde to red with blonde highlights. . When I came home my husband loved it He has given me so many compliments Great environment. Great salon Go go

John Donovan

Jun 27, 2017

Picture perfect makeup for my daughters wedding. We are so grateful for the lovely service they provided. Three artists came out to Rennaissance hotel in Baton Rouge and provided airbrush makeup for my daughter, her bridesmaids, and myself. My daughter likes more intense makeup, so I was worried about looking too done up prior to the day, but they gave me a very natural look.