Okay, so I can't comment on all of the stylists there, and I'm sure that some of them are exceptional. But when I went there I asked them to give me subtle, barely-there highlights. She and I picked out colors and I picked one very close to my natural color. What came out was white, uneven streaks all over my head.
i debated whether I should try to dye my own hair ( a big mistake, I've done this before) or just suck it up and call the salon and tell them that I'm unhappy, I decided on the go back to the salon. The girl told me to come in right away. And she not inly fixed my hair, she also gave me a complimentary conditioning to help with the ends of my hair that were a bit tinged by the bleaching and highlighting process. Now my hair looks really natural, as if a little sun has hit my head rather than a lightning bolt. And it feels much better to the touch.
I appreciate her going out of her way to make things right. I may even go back.