I am a first time client of CHC. I read so many glowing reviews first, about how kind, talented, and so warm the owner, Glenn is. That's why I finally decided to get my VERY long hair cut here. It's been growing for 3 yrs., and was past my waist. I was very picky on where my hair and I were going to go, to take this big step, literally. I called there this morning, and I was so happily surprised to hear Glenn answer the phone, even though it was well before opening. He was very accomodating to fit me right in w/no appt. this morning! I showed up, greeted by Kevin, who offered me coffee while I waited, and a large piece of cake to take home, or eat. How hospitable and generous of Glenn and his team, and they both made me feel like family, truly. I've never seen any other business do that. I was very impressed! As I took off my hat and coat, Glenn, came over to greet me, and he didn't even need to introduce himself, I knew who he was, by how he came over to me with his hand outstretched, kind eyes, and friendly smile. Lisa cut my hair, and she knew how nervous I was, and really listened to what I wanted. Her cut was exceptional, and she layered it just enough for me to have my bounce back! It's adorable, and my hubby loves it! It shows how much Glenn LOVES what he does, and he greets and treats all of his clients like he has known them forever. Everyone there was happy to be there doing their job. I felt that as soon as I walked in. You don't get that feeling very much these days. Glenn made me a lifelong client now, for as long as he will be cutting hair! I just wished that I would've known about him all of these years! I HIGHLY recommend anyone to just go once, and you will feel how I do. Thanks for everything! :D