Ulta Beauty

Claim Salon

4.1 Google Review

Direction Bookmark

3541 Boston St, Baltimore, Maryland, 21224, United States

(410) 327-0891 www.ulta.com/stores/baltimore-md-696

Read our guidelines for reviews

Write a Review

Be the first to write a review.

Reload

Google Reviews

Esther Roskam

Jul 23, 2023

This ulta is running a scam on returns, falsely claiming items can only be returned to store credit in contradiction with store policy when receipt shows credit card payment and is within time. Manager threatened that I would be asked to leave for contesting this in a normal tone. Manager did not care when I informed her that stores must honor their own return policies under Maryland law.

Flower E

Jun 24, 2023

AWFUL Ulta - Absolute WORST customer service. Their GHETTO staff hardly looks done up and is no help with cosmetics, and even worse has poor attitudes. Very rude and seems more obsessed with trying to catch people stealing than actually serving customers. I pretty much avoid Ulta at this point, but wanted to grab a few things I need urgently that aren't on Amazon prime (lashes, etc.). Looks like I'll have to just plan ahead more, because this is truly the last day I spend A DIME with Ulta.

Julie Mace

Jan 26, 2023

Went in today to treat myself to some new products after getting an eyebrow service . Haven’t had a lot of time for self care or to check out new products lately so I was casually looking around at products I’ve been interested in and was clearly putting items in the basket I was carrying . But I definitely felt watched as I was just normally looking at items . Like I was strolling the isles probably looking a bit lost and instead of asking if I needed help finding where anything was at the employee just shadowed ?? Was it because I was wearing my work uniform and didn’t look like their target cliental so they assumed I was not going to purchase the items I was looking at ? I even heard someone making a comment saying “ she thinks she’s slick “ . Soon after I checked out and paid for over $200 of merchandise . But I left feeling kind of sad like I have to look a certain way to want to shop for nice makeup . This wasn’t the first time I felt watched in this store . From the other reviews I know I’m not crazy for feeling this way cause I can see servers others have recently had the same experience.

michael combs

Apr 16, 2023

Ulta Beauty staff (Elisse) I give this place a five star review because it is truly great. I went in there and it was super busy, but I was still greeted at the door and throughout my time shopping. I was asked multiple times by different associates if I needed any help and when I responded with no I was told “if you do we’d be happy to help” that truly made me feel acknowledged. After some time of me shopping, I was a little confused because I’m not really good with skin care. One staff member walked beside me, and I guess she could feel my confusion because she instantly stopped and turned around to ask me How could she help? I begin telling her what I needed help with, and she immediately jumped to problem solving. She explained to me all the pros and cons of the item I was looking for. She explained everything I needed to know. She was super helpful and nice. I didn’t catch her name until she went to the register to help ring up customers. Come to find out she was one of the managers. If you go to ulta please see Elisse.

Gamer Gal

Mar 21, 2023

I placed a pickup order @ this location, I received an email saying they only had 1 of 2 fragrances. Okay cool. So I go to the location to pick up the “partial order”, After I got my order I walked over to the fragrance part just to double check because I had a gut feeling they had this fragrance. I see a lady sitting on the floor putting new labels on the shelf for the fragrance I needed. I asked her about the fragrance explaining my situation and she’s confused because then she says “We have a lot of that, so person the person who picked the order must’ve wasn’t really looking” she tells the girl through the mic to retrieve the fragrance (which takes her a really long time to find)and at this point in really happy because this is my mom’s birthday gifts and happy to be able to get both or so I thought because then she told me I would have to pay for it again since whoever picked the order marked one as out of stock, only I didn’t have the funds to pay again. I just found this whole ordeal heartbreaking because this all really could’ve been avoided. I couldn’t get the fragrance due to the careless mistake of the person who picked my order.