AILISH & ASTON SALON AND SPA

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3.5 Google Review

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411 Waverley Oaks Rd ## 134, Waltham, Massachusetts, 02452, United States

(781) 899-1100 www.ailishandaston.com

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Google Reviews

Ashley Caprarella

Mar 11, 2016

If I could give them negative stars I would. Got the worst haircut and she left my hair damp when I paid for a blow dry. Charged me $70. I thought I was getting a refund but they took another $70 out of my account. I've been calling them for weeks. They keep saying they will call me back and never do. Still have not seen my refund. Now they owe me $140. I can't even believe this customer service. COMPLETELY UNACCEPTABLE.

N Dalessio

May 17, 2012

Kristin is simply the best. Hands down, I would travel to have her do my extensions,lucky for me she's close. She is so good it's crazy. I always wanted to have thick blond hair, a la California surfer girl chick- and natural looking! not fake bimbo extensions. And she did it. I met her at an event out and about in Boston for about 5 minutes. My friend said she should do my extensions, I wondered how seeing me for 5 minutes in a dark crowded environment she could match my hair , my friend who is a singer/performer said just trust me, I went to her and she did it, she used different colors and now I am hooked. The hair makes such a difference, because you can go out of the house, not feel great and your hair is always fantastic, it's such a self-esteem booster! I love this amazingly talented woman!!!! Kudos to Jathar Salon and Spa

Star Gate

Jun 27, 2012

I have been to several salons or spas in the Boston area and I have to say that Jathar is the best. Finally, I am treated the way one deserves to be treated at a spa. Between the customer service and the AMAZING and talented stylists, you will leave in a much better mood than when you walked in. By the way, Erica...your hot stone massage is GREAT! Thank you all for my new favorite place to be.

Roseanne Bonardi

Dec 21, 2012

Unprofessional experience... I purchased a Groupon for a 30 minute blow-out about a couple of months ago. I typically get my blow outs done at Dalleria salon in Burlington but wanted to give this salon a try. Upon booking my appointment on the phone, it took me 3 times to get through. The first time, I was put on hold for over 10 minutes. I ended up hanging up and calling again. The second time the phone just kept ringing. The 3rd time I got through. I told the receptionist that I wanted to book an appt for Saturday for a blow-out and had a Groupon. The receptionist immediately said nobody can come in for a blow-out on Saturday the only day would be Friday. It appeared that she didn't even look at the schedule. Seeing as though it was the holiday weekend and I was booking last minute, I understood what she said and told her that I would book on Friday. As I was booking the appointment, the first thing the receptionist said was that I need your credit card number information and groupon number (seeing as though I have worked in a salon, I knew exactly why she needed my credit card number). Although, my experience when giving out credit card information, is to explain upfront to the client why they need this information. After I gave her all the information she needed to book the appointment, she then proceeded to tell me that I would get fully charged for this service if I cancelled or no showed. At this point, I was a bit frustrated and just told her that I knew why she need this and would be in tomorrow for my service. Upon going to my appointment on Friday, I arrived 15 minutes early, When I arrived, I was asked to sit in the waiting area. A stylist approached me on time for the appointment. She asked me what I was hear for and took me to the sink. Upon blow drying my hair, she put in a spray (never explained what she was spraying on my hair) and started to blow dry my hair. As she was blow drying my hair, I had to tell the stylist how that I wanted my hair parted.. After the stylist was done blow drying my hair, I noticed that my hair was a bit frizzy. The stylist said that she needed to use a flat iron. I don't typically use flat iron because they get so hot that they brake my hair. I told her this and she said that my hair was still frizzy and would be careful. The stylist also said that she put in a heat protector before she blew dried my hair (I was thinking to myself why didn't she tell me this upfront). The stylist did offer to use a hair spray. I told her that because my hair is dry that I only use oils (e.g. monrocan oil). I noticed that the salon uses this product but the stylist never offered this or any other hair smoothing product. She only said that it was a good that I use oil on my hair. When the service was over, I gave the stylist money for a tip. I ended up waiting in line in back of 2 other people to check out. I noticed that there was a second girl at the desk just standing their and never even acknowledge me or the other client. Upon checking out , I gave the receptionist my groupon receipt. She then asked me if I tipped the stylist. I was horrified. Tipping is optional not a requirement. Because I worked in the service industry, I know better to tip people (even if the do a poor job). This was a 30 minute blow out and the fact that the salon receptionist asked me if I tip the stylist was very unprofessional. Bottom line (which was my gut instinct going into this appt), this salon did not like the fact that I had Groupon and felt like they wanted to make sure they could make as much money off of this 30 minute blow dry service. If this salon did not want to use Groupon, then they should of never signed up for this service. I will never go back to this unprofessional salon for any services.

A Google User

Jan 27, 2012

I don't know what all the complaints are about. Sour grapes. This place is great. Full of talented people who do excellent work for reasonable prices. They handle last minute schedule changes with a smile, fit you in if possible, and basically do everything they can to make you feel at home. I usually HATE salons: this place is the exception. Parking is easy, results are great, and prices are reasonable. What's not to like?