When people go to hairstylists, they don’t just want to get their hair done, they’re looking for an ally who cares about their customer and their customer’s hair. If this statement resonates with you, then this place is unfortunately not for you.
Although the stylists here do a pretty good job when it comes to styling hair, they do not treat their customers with respect – they pick fights with customers; when customers raise concerns, they talk to them like children, treat customers like they are problems and sources of money. They do not treat customers like they are allies. They take their customers for granted.
They actually told me that they gossip about their customers with the other hair salons on the street. So be careful on that street, I guess.
Every time I try to call this salon, I either do not reach anyone or the stylists talk down to me and pick fights with me. I paid them $250 for a sew in. After paying them so much, and after I had issues with the style, I tried calling them to see if they could help me fix the problem since I had paid so much (remember ally). Instead of trying to keep a high-paying customer, they picked an argument with me and belittled me. I’m strong so I can take it and defend myself, but it was unbelievable. Who is going to pay people like that?
I am surprised that they have been around so long with their poor customer service. With their non-existent customer service, the only thing I can imagine is that perhaps black women have been so mistreated over the years by hairstylists that they’re used to stylists yelling, insulting them if they request help or ask basic questions, and maybe are used to stylists taking them for granted. It’s sad. I am waiting for a hair salon that treats black women as equals and with respect instead of treating them like children. As a black woman, I am looking for a hairstylist who is an ally. I did not find that here.