After waiting 30 minutes for the Benefit Brow lady to come in (she never ended up coming), they told me that if I waited another hour the Ulta Salon would do my brows. When I came back an hour later, no one was back by the salon. After 20 minutes, I finally got in, and she waxes only underneath my brows and gives me the mirror. I had to ask her to trim them. To put it nicely, I have never had my eyebrows look this bad in my life. After going to another place to get them fixed, all they could recommend was using castor oil until they grow back. This location made me lose the respect I had for Ulta as a company. I do not know who they hire to work in their "salon" but I would highly recommend going elsewhere.