Zero stars. I checked through the app at 10:30am and it said 1 minute wait. My name was literally at the top of the list when I arrived at 10:45am, but there are 6 other people waiting. I was skipped over once... TWICE..... THREE separate times. After telling me, "Oh, you're next" when I arrived. An HOUR later, all while sitting amongst bratty kids, my name timed out and completely went off the check in list. Screen shot below. Their online check-in is a joke. With 5 people waiting in line, the wait times are obviously wrong. Other Great Clips in town will lie and tell you they are differently owned, but this same exact instance happened to me at 56th and Hwy 2 as well. Avoid this franchise and just find a reputable salon.