I had a terrible experience at this salon. I went in looking for a simple highlight and cut. I expected to be at the salon 1 -1 1/2 hours and ended up there for three hours and the stylist didn't even think she was done! I told her I was not happy with it and that I had asked for texture and gotten none, she told me to use a texturing gel. While checking out, I asked to speak with the owner and was told that my hair wasn't that bad and that they like to "take their time." When I pointed out that the other three clients that started their appointments at the same time as me and had been gone for at least an hour, he had no answer for me. The kicker - they still charged me full price and offered to "adjust" the charges to fix it, which means they planned on charging me to fix their error. I'll be visiting another salon to get it fixed.