MasterCuts

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3.2 Google Review

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10000 California St #3310, Omaha, Nebraska, 68114, United States

(402) 391-3377 www.mastercuts.com/locations/ne/omaha/mastercuts-westroads-mall-haircuts-2966.html

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Google Reviews

Philip Smeal

Feb 10, 2018

This place is a disappointment. I clearly stated that I wanted a finger length of hair left on my head and showed the barber exactly what that was. He buzzed the whole top to a half inch or so. Pretty disappointed as I explained the expectations multiple times and results were not close. The barber did not even use scissors when those would be the likely tools to meet my requirements. The other thing that I could not understand is the organization of the store. Associate’s kids playing with register and drawing on sign in sheet. Is this a business or daycare? And does the customer even need to sign in because there were two haircuts in my party and we didn’t sign in? During our time there, prior customer came in with a complaint about cost and service. That would take me to the final statement: haircuts here are not worth 17+ dollars for adults especially when the expectations are not close. Do not waste your time or resources on this place. Other places provide better services and listen to customer voice.

Si M

Mar 31, 2017

I went here after a disastrous haircut at another salon and they were so accommodating. I had no appointment, and they told me to go back in a few hours. My stylist Sari was so friendly, and she listened to what I wanted and gave me that. She really tried her best to fix my hair and paid attention to detail, and even though there were other customers who kept coming to see her she never rushed me or made me feel like she was just trying to rush through my hair. It was worth the wait for my hair colour and I would definitely go back! I'm giving 4 instead of 5 because the colour is a little more orange than I would have liked...but overall I am very happy with the service!

Alex Baker

Apr 30, 2017

I don't know how you mess up a buzz cut but they managed it somehow. I probably could have stayed home and done a better job myself. I would go in and have them fix it but I'm pretty sure they'd mess that up too. I strongly recommend you find somewhere else or pray they serve you better.

Jaymee Miller

Jan 11, 2018

I made an appointment for a haircut after work and when I showed up (10 minutes early) I was informed that my appointment was “crossed out” and “it would be a while” No apology. Will never go back.

Destiny Ellis

Jan 14, 2017

Went to the mall today with 2 friends for us to get our hair cuts. Well we get there and are told 20 minutes and they could get to 2 of us.we walked in the door at 3. So my friend gets seen at 3:30 by 4:45 she was STILL getting just a HAIR CUT, me and my second friend where still waiting while the ghetto employees took people they knew as walk ins and skipped over us over and over. Then I said something and they said not much longer. 5:00 rolls around and these rude unprofessional people finally finish my first friends hair cut and still haven't seen me or the 2nd friend. Just to find out they expected us to have our hair cut one at a time by the same person!! It took 2 and 1/2 hours to cut the shortest and easiest of the 3 girls hair first!!! I will NEVER go here again and I have been going here for years!!!!!!