The stylists there are super nice and very sweet. I had Sandy she was an absolute sweetheart. I kind of wished there was music playing but it was just silence and the sound of hair being done. Unfortunately as much as I liked Sandy, she was very rough with my hair and even though I was not tenderheaded my scalp was super sore from her combing through my hair. But my hair did turn out amazing and I might just be crazy enough to go back to them since the style was great and the customer service was great too.