LAICALE Soho Hair Salon

Claim Salon

4.6 Google Review

Direction Bookmark

129 Grand St, New York, New York, 10013, United States

(212) 219-2424 www.laicale.com

Read our guidelines for reviews

Write a Review

Be the first to write a review.

Reload

Google Reviews

Giorgio Vitale

Oct 26, 2017

The comments below about their rudeness and miserable customer service are on point and appropriate. I want to share with you my awful experience. I was a regular for 4+ years and in the last appointments I had to constantly wait as the stylist was running late. In one of the last appointments, the desk assistant moved arbitrarily my appointment by 15 minutes (without letting me know) and that resulted in me waiting for the stylist 35+ minutes. Additionally, their appointment system is misleading: I booked a clean up with a certain Simone (certainly not a Harvard scholar nor a philanthropist) as my stylist was not available and I was welcomed by an attitude which was irritating to say the least: initially, she tried to give me a hair cut pretending she did not know I had booked a clean up (but who does she want to fool? does not she check her appointments beforehand?), then she reinforced the wrong attitude asking if I wanted my eyebrows trimmed... it became clear to me she just wanted to take the most out of me, that was her ultimate goal. Not happy with that, when I brought up that I only wanted a clean up, she said that clean ups are only offered to those clients which are followed by a stylist (not true as I booked clean ups with several stylists several times). So we are basically speaking of a cheater and buffoon. She barely gave me a clean up in less than 10 minutes (whose quality I do not even want to comment...)and charged me $40... When I emailed them asking for a correction and bringing up the issues above, this is the email I received: Note, I am copying and pasting literally so you have an idea of the kind of villains they are. "Hi Giorgio, Thank you for your feedback. We have disabled your online account as it appears we are not a good fit for you for your hair needs. Thank you," Enough said, right? If that's the way they treat regulars, I cannot even imagine what else they are capable of. STAY AWAY.

Sharla Pulley

Oct 16, 2017

I got a haircut this past weekend from Scout and she did such an amazing job. I had a picture of how I wanted the haircut to be and she did exactly just that! She asked me about the length and she was spot on! Not a bit shorter or longer. I love my new haircut and I'll def be going back to visit Scout. The salon is cute and cozy and perfect for Sunday morning cuz it's right in downtown willow glen with a bunch of brunch spots. A good haircut followed by brunch? I'll take that!

Marissa Aroy

Oct 12, 2017

Everytime I've gone to Laicale, it's been the type of experience you see in movies. I'm treated so well. Even just getting my hair shampooed is this luxurious, relaxing feeling. And then my hairstylist/co-owner, Simone, is an artist, and I mean that in the most elevated way. She studies my hair, my look, and incorporates my lifestyle and my career into her creative thought process and then she literally "paints" my hair with subtle, beautiful "sombré" (soft ombré) highlights that make it appear like I've spent some time in the sun.