HORRIBLE! This place is a RIP OFF.
I had taken a consultation with Chloe on a Monday, she was really nice to talk to and we came up with a plan for my hair color correction with no bleach to be used, with a price quote of $120 - $150. Chloe mentioned that she put all of this in the note and all stylists in the salon are experienced and qualified, so I should not worry if I get an appointment with another stylist. I have thick, curly, and frizzy hair and hence Chloe mentioned that while for others the price is approx $80, for me it would be between $120-$150 and the service would take approx 2 to 2.5 hours, which I thought was fair. Since I wanted the appointment the same week, Chloe was not available, and scheduled me with Kat, and this is where the nightmare started. I came in on Wednesday, was seated, and this followed:
1. Despite discussing that I did not want bleach, Kat was pitching me in for it.
2. She seemed disappointed when I said that I did not want a hair cut today, and was only looking for the hair color correction discussed with Chloe the last time.
3. She mixed colors, and came back and asked me to sign a form. When I then asked her to confirm the price again, before I could sign it, she mentioned that it will be upto $300(almost double of what I was quoted at the time of consultation) as it is color correction, and not single process color she said! (No bleach was to be used here, so why the price, is beyond me)
It was a disappointing and humiliating experience with a waste of my time. When I asked Kat to check the notes, she said the notes say that the price starts from $150, my mistake here was to not have asked to read it myself. I clearly remember Chloe and me going over this and her mentioning to me that it could cost from $120 to $150, and definitely not start at this price. I came here reading good reviews about this place, but left feeling dejected, and ill treated! Of course I denied the service after being blamed for no fault of mine, and not even being apologized to.
I walked back a block, and stumbled upon a salon named ARCO! This saved my day. This was an even better salon, with better reviews on Yelp, and Google, and the owner gave me a 20% off of the quoted $160 for the same service, as a discount after narrating the horrible experience I had at Fox and Jane!
Go to the Fox and Jane salon only if you want to feel humiliated! And definitely, do not choose Kat as your stylist if you still decide to go!