The staff is usually friendly and make time to make sure you are checked in as soon as you come into the store. I prefer to check in online and think it is great that is available. The price is fair and once a year or so they offer gift cards that bring the cost of a haircut down to $9.99. The quality of the haircut varies with the stylist, but I usually find one or two who do a good job and make sure to go back to them. That is, until this last time. I came for a haircut with two of my kids. The regular stylist I go to had just taken another customer, so I let the next two available stylists take my kids, while I kept an eye on them. I waited until they were both done before I had my hair cut. The stylist had done a good job on my son, so I figured it would be fine. Things started out okay: I explained what I wanted and she trimmed the sides and back without a problem. When it came time th trim the top with a scissors, she asked me how long to leave it and once we agreed to a length, got to work. After a few minutes, it seemed like she kept going over the same areas, so I stopped her and realized she had cut my hair way too short and unevenly. She was apologetic, saying that she was sorry I was unhappy with the haircut. I will be avoiding that stylist in the future. I haven't yet decided if I will be looking for a new barbershop entirely.