I had to go 3 times - the first time was to have my hair done and the other two was to fix what had been done. I went with pictures and tried to explain exactly what I wanted, which was a blend of my natural color and highlights of a golden and icy color blonde - pretty much a what I had but just a touch up to blend roots. The girl over high lighted my hair to the point where I had a massive headache that night. I had to go back because she toned my hair the wrong way which lead to the roots showing a harsh line.
The mentor fixed it the third time I went and made it manageable. It was still way too golden and nothing to what I wanted but I gave up.
On a side note, ask what made the stylist want to get into styling hair. The girl who screwed up my color did it because "she had to choose something."
Location wise, very industrial which isnt bad but the music is so loud! Just isnt relaxing...but my main complaint is the lack of personal and caring touch and that they seriously messed my hair up.
Overall, I don't recommend Blo. I recommend Ivy! She now has her own business and is incredible. She is on Instagram too! hair_by_ivy She listened to what I wanted and is so kind and personable. She looked at the pictures, talked me through the process, even worked within my budget. She said it was a total color correction, which it was, and now it looks amazing.