Horrible customer service! I have been to The Junction a few times for a haircut and manicure and have never been very impressed (only went because of close location to my office) but today was definitely my last time ever going. I booked an appointment online and received a call shortly after letting me know the stylist had to go home because of a sick child. I completely understood and re-booked with Rhonda. I arrived for my appointment 5 minutes early, only to find Rhonda had just begun another haircut. I asked the receptionist if indeed she had just began the haircut and was assured that she had not, but instead was already done with the cut and was just washing the guys hair. So for the next 25 minutes I sat there and watched Rhonda give this dude a haircut (the receptionist told me a bold face lie)! My original appointment was scheduled at 12:30 for 1 hour. I knew I had to be out the door by 1:30 to get back to my office for an afternoon meeting. At 12:50 Rhonda was still cutting this guys hair. I ended up having to cancel my appointment. The receptionist just said "sorry".
I understand people run late, etc. but I have a slammed schedule and when I make an appointment, I am expect to be seen on time. Having a client wait 25 minutes and you cant even come over and tell them that you are sorry you are running late is COMPLETELY unacceptable.
Side note, the nail techs are TERRIBLE with gel. By far the worst manicures I have ever received.