I checked in online at 5:15, said 45 min wait give or take, cool, I needed to finish work and get over there. Get there, there's a list of 8 people who've checked in online, none are there yet, inform the purple about my apt. now I'm checked in at the location. Lady says we will be with you shortly, I say thanks, a few purple walk in and check in, then a few more. Everyone that just checked in is on the list above me, two big huge families, I need a simple haircut, and I need it to be quick. It was 5:40 when I walked in, and almost 6 when I walked out. If you run a business like this, where you check in online to be first, then it ONLY makes sense that those who show up for their apts first get to be first, not consistently pushed back. Thanks to an inadequate system, I could not get a haircut when I needed one and was then late anyway to a date.