I've taken my older son (now 10 years) there multiple times, each time to a different stylist, and wanted to return so they could fix what they did. I only actually went back once because it was inconvenient. I'm sure I just seemed like the know-it-all mom when I tried to warn them at each visit that he has crazy cowlicks and growth patterns, but only maybe twice out of about 5 visits was I actually happy with the cut. I kept going because my son at least sat still for them, and they offered a PTA member discount. That was about 2 years ago. When he actually got a good cut I'd request that stylist, and both times the one we liked had changed jobs. So fast forward to Thanksgiving, I took my 1yr old in. I knew it was a bad idea, but it was last minute the day before Thanksgiving, and we live right by there. His hair was still wet when we left, so I couldn't tell how bad it really was, but it's BAD. So bad that we have to just let it grow for a bit before we can even get it fixed. I didn't even bother going back in to ask. I'm not usually one to publicly leave a bad review, but after my baby's bad hair, and hearing their commercial on the radio recently I thought people should know.