The only thing "guaranteed" from them is apparently an awful haircut. I had a young guy, right out of school (i wish i wouldve known before he started cutting) and i was cringing the whole time. Brushed knots out with one hand. Didnt know how to hold scissors. Cut straight across despite asking for layers, and my favorite, when i asked him to go higher in the back, he said it will look that way once i style it at home lol so he didnt cut anymore. Im completely aware that you get what you pay for, but a $22 haircut ($15 for the cut, $7 tip) turned into over $50 when i had to get it fixed the next day. 6 days of trying to get in touch via phone and email with NO RESPONSE BACK.