BUYER BEWARE TOTAL BAIT AND SWITCH...so I made an appointment at this salon because I was going to be in the area getting my make up done for my engagement pictures. Later in the week I found this same salon on living social so I bought the deal and called to CONFIRM that it could be used for the services I would be receiving. The owner said I could use the living social, which was for "a single process color, and haircut" which is the only service I ever have done at any salon I've ever gone to.
When I got there this morning I waited about 25 minutes after my appointment time to be seated. Once seated, we went over what I was getting done with the stylist and she proceeded to work on my hair coloring. After the color was thoroughly in my head, washed out, and I was seated for the haircut portion, the owner comes over and very condescendingly explains that I will have to pay an extra $20 because what I had done was not a "root touch up" and that it was all over color. She proceeds to claim that I asked for a "root touch up" when I called to make the appointment, when those words never came out of my mouth. What I had done or at least what I asked to have done is no different than a single process color, but this is how she makes her money, by making people pay more after the service is already done, because she probably loses money on the living social deal. I let her walk away, and then I asked my stylist "wait so then what did you do to my hair?" She said "oh you had a single process color" I then pull out my phone and show her exactly what the living social deal is for, "single process color and haircut". She then gets the owner for me so we can speak about it again.
The owner tried to, again very condescendingly, explain what I had done (still explaining a single process color) but trying to say that the living social is for a root touch up? It clearly states SINGLE PROCESS COLOR! As I was explaining to her my side of it she literally grabbed my hand and placed it into my lap while I was talking and then says "but really what's $20?!" Um excuse me? How unprofessional. It is not for you to decide how I feel about spending my money. Maybe $20 is not a lot to you, but when you go into something thinking one thing and then are told another, it is very unsettling, and rude.
Emirah was my stylist she did a fantastic job so nothing against her, but I would stay far away if I were you... there is a reason she is on both living social and Groupon...
Oh and Mia if $20 is nothing, then why did you make such a big fuss about it?!