All the praise for Jessica Hart is well deserved. She is highly skilled and was very good with my hair. There was one time, however, that I wasn't pleased with it, called ahead same day, and returned that afternoon for her to fix it. Instead of allowing Jessica to work with me (it was not a bad problem, and I'm confident she could've handled it), the salon owner stepped in, started giving Jessica a tutorial on cutting hair, and started chopping. By the time she was through, it was a wreck and far shorter than I wanted. I found another stylist and salon, and my hair -- nearly a year later -- still hasn't fully grown out from the hatchet job I got from the owner of Bishops. Oddly, I have learned that at least one other Bishops client had the same experience. It has taken me this long to find the courage to speak out.