If you're looking to have you hair destroyed this is the place to go. I was unfortunately a client for about a year until I realized the irreparable damage that had been done to my hair. I debated posting this for a long time but in the end I decided to in hopes that others wont have to go through what I did. I had extensions done with Kelsey, whom they claim to be an "extension specialist." This employee should not be providing this service under ANY circumstances. After she put the extensions in, I asked if she could cut my extensions to blend more with my hair, her response was, "I dont cut extensions, your hair will blend better as it grows." Umm ok? I sat there questioning why is she providing extension service if she doesn't even know how to properly complete the service which includes blending the hair.... I'm no hair professional but, hello, isn't the whole point of extensions to enhance your hair and look natural!? Red Flag number 1. Over the course of about a year that she did my extensions/maintenance, everytime I went in to have them refreshed she would comment on how "healthy and long" my hair had gotten while wearing the extensions. After a while I started noticing that there were literally spots of hair that were completely missing that she conveniently forgot to mention to me while assesing the "progress" of my natural hair growth. Instead of telling me that the extensions were causing damage and advising how to fix it, as an educated hair professional should, she chose to conceal the damage in hopes that I wouldnt notice and would continue as a "spendy" client. Greedy much? Since I clearly couldn't trust the "professionalism" at Therapy, I visited another salon to have my extensions removed and see the extent of damage done. The stylist was appalled at the state that my hair was in. She told me it was clear to her that the damage was not done overnight by something I had done but was the result of months worth of damage. I was literally in tears after seeing what Kelsey had done to my hair! The whole reason I got extensions was to grow out my natural hair and because Kelsey chose to ignore the damage that her services were causing my hair, I literally wasted a year of paying for extensions only to end up with my hair DESTROYED. I honestly felt like this was something out of the movie Mean Girls, how could a hair professional knowingly allow this to go on and not say anything!? I mean it was so bad that my hair was coming out in handfuls, I couldn't go out in public until my new stylist was able to try to salvage what was left to work with. This was about 9+ months ago that the extensions were removed and the end result was me having to cut my hair very short. Although my current stylist has worked wonders on my poor hair and its health has improved exponentially, I still have spots that the hair has not grown back normal. I dont wish anyone to have to go through this sort of experience, so please save yourself the grief and find a real and honest extension specialist that cares about the integrity of your hair. It's too bad because the salon is beautiful and the owners seem to be passionate about the industry. Initially I had high hopes but a nightmare is an understatement to how my experience ended. Perhaps this is simply a matter of this particular stylist, however it unfortunately reflects poorly upon the entire salon. What's even more unfortunate is that the salon has NEVER tried to reach out to me to attempt to apologize for the unprofessionalism of their employee.