Wish I had my cut done by the older, stockier lady - maybe her name was Morgan? She gave two outstanding cuts in front of me. The wait was long. I got the younger gal, Merlin, and I could tell she lacked experience. My cut is pretty lousy with one side too bulky and long, with bad choppyness all across the lower back of my head. Very hard to manage since it wasn't properly stacked. They were rushing to close so there was no time to complain. I got sick and could not return within the guarantee period to have the other lady fix it. I think I will go elsewhere to get it improved. Too bad, since I used to use them a lot over the years. Staff turnover makes for terribly inconsistent quality.