I have never cried over a haircut until today. I told the stylist what I wanted and provided pictures. She gave me the most god awful haircut I have ever seen. When I told her it was bad she proceeded to argue with me and scream as I was crying. She told me that it was MY fault that my hair looked this way, continually interrupted me, and then said IM NOT GOING TO ARGUE WITH YOU. The owner did fix my hair (as best as she was able), but the other woman had already destroyed it. As the owner was fixing my hair, the original stylist sat in a chair behind me giving me an awful look trying to intimidate me, as if her horrid haircut was my fault and I was crazy for asking someone to fix it. I did ask the owner to please have her move, and she happily did so. I came in asking for a little bit of hair off and left with hair that was down below my shoulders, is now up to my chin. I had to sit in the salon for almost four hours. After all was said and done, I was still charged full price. I ended up asking for a refund later which they granted. The owner was incredibly nice and took time to fix my hair and for that I am thankful, but I left the salon crying and continued to cry throughout the day because we ended up having to cut my hair to my chin. Attached is a picture of what the original stylist tried to say was acceptable to have me walking out if the salon looking like. I will also include what the owner could do her best (thank god) to clean up the absolute hack job the other stylist did on me.I really wanted to like this place. I miss my hair. I had been growing it out from a very short cut, and I feel like I have to start over. I’m so sad.
The owner of this salon is amazing and I am grateful for everything she did to try to fix my hair, however I am sad that we had to do all of this in the first place.