Boardroom Salon for Men - Katy - Katy, TX

Boardroom Salon for Men - Katy

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4.1 Google Review

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2717 Commercial Center Blvd #e, Katy, Texas, 77494, United States

(281) 394-9650 boardroomsalon.com/location/katy

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James McCullough

Jul 28, 2018

Updated 7.28.18 - I am updating my initial one star review, which I have left in its entirety below after my most recent experience with the Boardroom. I was contacted by the manager who wanted to make things right for me after my initial experience, and was invited to come in and receive the services I had initially booked. I decided that I really had nothing to lose and we quickly found a convenient time for me to come in. When the time of my appointment came checking in was easy and I was quickly seated in a comfortable chair with a cold beer. My wait was not long at all, but I had time to relax and enjoy my drink, too. My head shave and neck trim was with Hannah, who was friendly and took the time to make sure that she knew exactly how I wanted things done. She made certain that I was comfortable, that the towels were not too hot, and she was very thorough. The Boardroom does have a premium price tag, but after actually experiencing it I do believe that the cost is justified because of the time that is taken and the effort that goes into making it a relaxing experience. I have amended my score to four stars. However, just as I thought it was important to preface my initial review by stating that I was basing my review on a system error and not the actual service received, I think it is important to explain the score I am giving. My actual review of the experience that I had with the staff, even when I was called in regard to the problem with my initial appointment, all the way through leaving after my appointment actually happened has been five star service. The staff is great, they are polite and welcoming, friendly, and definitely make the experience what it is. I am leaving the review at four stars because, while the initial problem was ultimately fixed, that issue still occurred. It is in no way the fault of the staff at the Katy location, it was a software error, but I do still feel that given the premium nature of the service that it is a system issue that should not have happened, hence my leaving one star off. I was very pleased with my experience, having actually gone now, and will gladly go back and treat myself to their fantastic service. ___________________________________________________________________________ I feel it is important to state up front that I did not actually get to keep my appointment and my review of the Boardroom is based on the frustrating circumstances that brought about the cancellation, not any action on the part of the staff. I had heard of the salon and decided that I would try it the day before my anniversary so that I looked particularly well groomed for the special occasion. I didn't have a particular stylist in mind and opted to book online for the services I wanted, trusting the reservation system to put me on the right schedule. I booked about a week out and got my appointment email, and a few days later a confirmation e-mail and text, both of which I replied to. The day of my appointment I was called by a polite young woman who apologized and explained that the individual I was scheduled with was not actually able to perform the service I had booked (head shave). She did offer me a later appointment but I had a prior commitment and so I wound up cancelling the appointment. My limited interaction with this young woman was polite and she did seem sincerely apologetic. My score is based on the fact that, given the premium nature of this establishment, I find it very frustrating that the scheduling error happened in the first place and that it wasn't caught despite my confirming the appointment until the day of, preventing me from making other arrangements.

Cian McDonnell

Jul 3, 2018

I really enjoyed going there, Dorthoy was the first person I got my haircut from. She did a good job on my hair but not so much with the beard trim. Ara was my next barber and he was fantastic. I left feeling clean and done up. His lines were tight and straight but unfortunately he left recently and I don't see me going back there without him honestly. Beer selection could be better too.

Chris G

Jul 6, 2018

From the beginning to the end they take care of their customers listening to how they want and offer suggestions for the hair cut. Splendid group! The building is nice and they do have an good amount of options to drink. Overall my experiences have been great with no complaints! Worth the investment.

Edward Wang

Jul 9, 2018

It’s nice to have a great Barbar shop at an area where you can eat, and meet up people after haircut. Service is very good here and the comp beverage while waiting is nice and thoughtful. Facility is clean and well kept. My experience here was great with traditional hot towel on the face while getting a rinse. If you really enjoy this place membership is highly recommended!

Jeremy Botter

Jul 5, 2018

This is the finest haircutting establishment I've ever been to. They take care of you from the moment you walk in the door, and it is a relaxing and smooth experience from start to finish. I wish the yearly membership plans were cheaper so I could afford them, but overall, this is an incredible place for a man to get his stuff looking good.