I see the location says Houston, that's incorrect I'm speaking on the Dallas location "Arlington TX". I bought this hair twice the body wave 18", 20", 22" and both times I got the same results, true the hair doesn't tangle but that's just about all it doesn't do. She's Happy Hair shed tremendously to the point of becoming about a 14" and that was only after 2 installs and having the hair for 8 months. The wave pattern doesn't stay long at all the pattern straightens out quickly. Mind you all of this happen with regular maintenance, shampooing and deep conditioning. I tried She's Happy Hair twice just trying to give them the benefit of the doubt but both times i was failed. The only reason I gave them two stars is because the hair doesn't tangle