I recently moved to the Richmond area, seeking a braid shop whereas I may have my hair braid every 2-3 weeks. I called seeking an appointment, a man answered. I told him I wish to have a halo braid, he verbalized " hold let me check as everyone can't do those", he returned to the phone and I was given Sunday, November 11,2018 at 4PM. I arrived in time. I noted customers hair being braided, theirs looked great. When it was my turn I felt confident. The braider assigned to me struggle for more than an hour, she keep having to start over Eventually another person came over to help. When it was all said and done , the hair didn't match mines, I am natural, she filled my hair with gel, which caused it to itch terribly when it dried. I spent nearly 3 hours in that shop, paid them $50 for what was not a halo braid, my hair unraveled from the poorly braid synthetic hair on Tuesday , November 13,2018. What a waste of time and money. Quite frankly this was a donation/charity of my money.