I am genuinely surprised this place has 5 stars. I gave this place a few chances but won't be back because of the lack of customer service. My experience:
1) On my very first visit, I walked into the salon and was not greeted even though the place is small and all the stylists looked straight at me. Yes, they were all busy. The owner (I found out who she was later) was not even 10 feet from me and gave me no greeting.
2) The 2 stylists I had (on separate occasions) were solid but were timid and seemed fearful of the owner. Not sure why.
3) Keeping Up With the Kardashians seems to play on repeat every time I am there. It's not a classy show and gives a bad impression.
4) Too much product was used on my hair, even though I brought it to the stylists' attention. It seemed to me that they could not make their own decisions and did not want to veer away from how the owner does things.
The price is fair. If price is your #1 concern, this may be your place. But for me, I prefer to give my business and hard-earned money to kind and classy folks. I wish this place all the best.