Michele (aka Lily) is absolutely gifted at what she does. She has a natural ability with hair that has been maximized by years of experience and a dedication to continued training. Michele clearly loves what she does and it shows in her work and the level of excellence she constantly expects of herself. I have been to other hairdressers while traveling for business, and they have often commented on Michele's skill, evident in how my hair looks even when it's grown out and ready for a trim. When a professional positively comments on the skill level, that's one thing. All I know is that Michele makes me look and feel great, every time, and can translate my vague ideas into something that works. I've had a lot of different looks in the past 15 years, and Michele has made them all work.